Your Bordeaux Home - Bordeaux
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conditions and information

Useful information

Arrival

Starting at 16:00

For arrivals until 8:00 pm you will be welcomed at the apartment by a member of the YOUR BORDEAUX HOME team who will give you a guided tour of the apartment and give you some advice on the city of Bordeaux.

For arrivals after 8:00 pm, we offer self check in with a code box at the entrance of your apartment to get your key. The next day, a member of the YOUR BORDEAUX HOME team will visit you to make sure you have arrived safely.

Departure

Until 11:00 am

Cancellation

Free cancellation until 18:00, 3 day(s) before your arrival.

A pre-authorization is made after receiving the reservation to confirm. The pre-authorization is changed to payment 3 days before arrival.

Possibility to cancel without charge up to three days before arrival. After this period, the total amount of the reservation will be due in case of cancellation.

Cancellation conditions applicable to all fares, except special fares specifying particular cancellation conditions.

wifi

WIFI is available free of charge.

Parking

Public parking is available near the facility

children

Children stay free of charge in their parents' room until they are 2 years old.

No extra beds are available

Baby cots are available upon reservation for an additional fee of 15,00 € / night

animals

Pets are accepted

The animal supplement is 30,00 € / animal / night

tourist tax

0,80 € (per person and per night)

Additional information

We do everything possible to make sure you have a perfect stay in the beautiful city of Bordeaux.

  • Sheets and towels are prepared before your arrival

  • You will be pleased to find in your bathroom our Hermes welcome products

  • You have a free Wi-fi access in the apartment, French TV channels

  • In order to make your stay easier, we leave at your disposal a concierge book with the best addresses of restaurants, bars, as well as useful information and numbers on the city and its surroundings

  • You will also find an instruction booklet that could be useful if you wish to be guided in the use of the appliances in your home

  • We remain available for more information throughout the stay

  • Protecting yourself against liability

Other information

Competent consumer mediator in case of complaint or dispute:

Administrative Court of Bordeaux, 9 rue Tastet, 33000 Bordeaux

Tel : 05 56 99 38 00 / Mail : greffe.ta-bordeaux@juradm.fr

See Article L.612-1 and Article R.616-1 of the Consumer Code.

Online Dispute Resolution:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

See Article L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.

Right to oppose telephone solicitation

According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone data to a professional is entitled to register on the opposition list to telephone canvassing.