Your Bordeaux Home - Bordeaux
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conditions and information

Useful information

Arrival

Starting at 16:00

For arrivals before 6:00 pm, a member of the YOUR BORDEAUX HOME team will welcome you at the apartment, show you around and give you tips on the city of Bordeaux.

For arrivals after 6:00 pm, you can opt for self check-in by collecting your key from a key box located at the entrance to your apartment. The next day, a member of the YOUR BORDEAUX HOME team will come and see you to make sure everything has gone smoothly.

Departure

Until 11:00 am

Cancellation

Standard rate: You can cancel your reservation up to 3 days before your arrival date.
Non-refundable rate: In the event of cancellation, 100% of the reservation amount will be due.

You provided your credit card as a guarantee at the time of booking. We are no longer authorized to take direct debits.
In order to confirm your booking, a secure Paypro payment link will be sent to you by our teams to pay the amount due: https://pay-pro.monetico.fr/yourbordeauxhome/paiement



wifi

WIFI is available free of charge.

Parking

In Bordeaux:
- Centre ville: paid public parking lots are available close to the establishment. You can reserve a space at the Parking Clémenceau located close to your accommodation, and benefit from a discount by clicking on the following link: https://www.q-park.en/fr-en/villes/bordeaux/your-bordeaux-home58852/
- IKO: a free 6-space parking lot is available, subject to availability on arrival

Au Cap-Ferret: a free 10-space parking lot is available, subject to availability on arrival
InArcachon:
- Les Suites Pereire: several free parking zones are open to all users from October 1 to March 31.
- Les Suites du Port: a free 4-space parking lot is available, subject to availability on arrival. Several free parking zones are open to all users from October 1 to March 31.

children

Children stay free of charge in their parents' room until they are 2 years old.

No extra beds are available

Baby cots are available on reservation.

animals

Pets are welcome.

tourist tax

For a stay in:
A 5* apartment in Bordeaux: 4.75€ (per adult per night)
A non-classified apartment in Bordeaux (IKO): the price is calculated according to an algorithm based on the price per night, the length of stay and the number of adults in the apartment
A 5* suite in Arcachon: 3.57€ (per adult per night)
A 5* suite in Cap-Ferret: 2.62€ (per adult per night)

Additional information

We do our utmost to ensure that you have the perfect stay in our accommodation in Bordeaux, Arcachon and Cap-Ferret.

  • Sheets and towels are prepared before your arrival

  • You'll be delighted to find welcome products in your bathroom.

  • You have a free Wi-fi access in the apartment, French TV channels

  • In order to make your stay easier, we leave at your disposal a concierge book with the best addresses of restaurants, bars, as well as useful information and numbers on the city and its surroundings

  • You will also find an instruction booklet that could be useful if you wish to be guided in the use of the appliances in your home

  • We remain available for more information throughout the stay

  • Protecting yourself against liability

Other information

Competent consumer mediator in case of complaint or dispute:

Administrative Court of Bordeaux, 9 rue Tastet, 33000 Bordeaux

Tel : 05 56 99 38 00 / Mail : greffe.ta-bordeaux@juradm.fr

See Article L.612-1 and Article R.616-1 of the Consumer Code.

Online Dispute Resolution:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

See Article L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.

Right to oppose telephone solicitation

According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone data to a professional is entitled to register on the opposition list to telephone canvassing.