Boutique Hotels Collection, headquartered at 14 rue Emile Fourcand, Bordeaux 33000, has websites offering online services & reservations. This site receives orders and reservations from customers, and the data collected is recorded and processed in a customer file.
Boutique Hôtel Collection, (referred to as "THE COMPANY") ("we", "us", "our") operates the website you are visiting (hereinafter referred to as the "Service").
This page explains our policies regarding the collection, use and disclosure of personal information when you use our Service and the choices you have regarding that information.
We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meaning as in our Terms and Conditions which are available on the Site.
When you use our Service, we may ask you to provide us with certain personal nominative data that may be used to contact or identify you (e.g. your surname, first name, postal and electronic contact details, payment data, connection data, commercial relationship such as notices, orders, invoices, history, etc.). Nominative personal data may include, but is not limited to:
We may also collect information about how you access and use the Service ("Usage Data"). This Usage Data may include information such as the Internet Protocol address (i.e., IP address) of your computer, browser type, browser version, the pages of our Service you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
We use cookies and other similar tracking technologies to track activities on our Service, and we retain certain information.
Cookies are small data files that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and are stored on your device. Other tracking technologies such as pixels, tags and scripts are also used to collect and track information and to improve and analyze our Service.
You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain features of our Service.
Examples of cookies we use:
- Session Cookies: we use Session Cookies to operate our Service.
- Preference cookies: we use preference cookies to remember your preferences and settings.
- Security cookies: we use security cookies for security reasons.
"THE COMPANY" uses the data collected for various purposes:
- To manage your contracts, orders, reservations, deliveries and services, payment and invoicing;
-To provide and ensure a Service (logistics, transport, warehousing, banks, management and communication service providers, cabs, drivers, tour operators, customer service, public and administrative authorities);
- To let you know about changes to our Service ;
- To enable you to use the interactive functions of our Service whenever you wish;
- For customer care and support ;
- To collect valuable data or analysis that will allow us to improve our Service;
- To monitor the use of our Service ;
- To detect, prevent and solve technical problems;
- Manage orders, payment and performance of services;
- Carry out marketing operations (loyalty, promotions) and send advertising to customers who have not objected or who have agreed to it:
- Le Palais Gallien Hotel & Spa*****
- La Table Montaigne
- Le Boutique Hôtel Bordeaux*****
- La Villa Mauresque*****
- Le Grand Large*****
- Les Vagues*****
- Your Bordeaux Home *****
- IKO Bordeaux apartments
- Port suites *****
- Ostréa *****
- Résidence parc Pereire *****
- Villa Mimbeau *****
- Villa Hortense *****
- Villa Les Délices *****
- Villa Golden Palm *****
- . ..
- Transmit the data of our customers who have agreed to it to our commercial partners, to enable them to send advertising (see below);
- Order management: the legal basis for processing is the performance of a contract (Cf. article 6.1.b) of the European Data Protection Regulation);
- Sending commercial solicitations by e-mail on offers and services similar to those ordered by customers: the legal basis for processing is the company's legitimate interest (Cf. article 6.1.f) of the European Data Protection Regulation), namely to promote our products to our customers;
Sending commercial solicitations by e-mail/SMS on other products offered by Boutique Hotels Collection: the legal basis for processing is consent (Cf. article 6.1.a) of the European Data Protection Regulation), as required by article L. 34-5 of the French Post and Electronic Communications Code. ;
- Bookkeeping involving the retention of data for a period of 10 years: the legal basis for processing is the legal obligation (Cf. article 6.1.c of the European Data Protection Regulation);
- Identity: title, surname, first name, address, delivery address, telephone number, e-mail address, date of birth, internal processing code enabling customer identification, data relating to registration on opposition lists;
- Order data: transaction number, purchase details, purchase amount, invoice payment data (payments, overdue payments, discounts), service rating ;
- Payment details: credit card number, expiry date, visual cryptogram (which is immediately deleted);
- Data required for loyalty and prospecting campaigns: purchase history ;
o Our Service is not intended for persons under the age of 18 ("Children").
o We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we learn that we have collected Personal Data from children without verifying parental consent, we will take steps to delete such information from our servers.
- Boutique Hotels Collection's customer service and billing departments are the recipients of all categories of data.
- The people in charge of providing the service receive the customer file, which includes the customer's identity, address and telephone number.
- The e-mail addresses of customers who have agreed to this are forwarded to our business partners.
We may use third-party companies and individuals to facilitate the provision of our Service ("Service Providers"), perform the Service on our behalf, provide services related to the Service, or help us analyze how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are prohibited from disclosing or using it for any other purpose.
We may use third party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service provided by Google that tracks and reports on website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize ads in its own advertising network.
You can prevent your activities within the Service from being made available to Google Analytics by installing the Google Analytics Opt out browser add-on. This plug-in prevents the Google Analytics JavaScript code (ga.js, analytics.js and dc.js) from sharing information about visit activities with Google Analytics.
For more information on Google's privacy practices, please visit Google's Privacy Policy and Terms page: https: //policies.google.com/privacy?hl=en
Our Service may contain links to other sites that we do not operate. If you click on a third party link, you will be redirected to that third party's site. We strongly recommend that you review the privacy policy of each site you visit.
We have no control over, and are not responsible for, the content, privacy policies or practices of any third party sites or services.
"THE COMPANY" may disclose your Personal Data if it believes in good faith that it is necessary to:
- Fulfilling a legal obligation;
- Protect and defend the rights or property of "THE COMPANY";
- Prevent or investigate possible wrongdoing within the Service;
- Ensure the personal safety of Service users and the public;
- Protect yourself against civil liability.
Information about you, including your Personal Information, may be transferred from your region, province, country, or other territorial division to, and stored on, computers located in a place where data protection laws differ from those of the territory in which you reside.
If you reside outside of France and choose to provide us with information, please be aware that we transfer data, including Personal Information, to France and process it there.
By agreeing to this Privacy Policy and then submitting this information, you consent to this transfer.
"THE COMPANY" will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and your Personal Data will not be transferred to any organization or country unless adequate controls are in place, including with respect to the security of your data and other personal data.
The security of your data is important to us. However, please keep in mind that no method of transmitting data over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable methods to protect your Personal Information, we cannot guarantee its absolute security.
We reserve the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Before the change takes effect, we will notify you by e-mail and/or by placing a prominent notice on our Service and we will update the "Effective Date" at the top of this Privacy Policy.
We recommend that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.
If you no longer wish to receive advertising from Boutique Hôtels Collection (exercise of the right of opposition or withdrawal of consent already given), please contact us (form for exercising your data protection rights).
If, after having given your consent for your data to be passed on to our commercial partners, you wish to change your mind, please contact us (form for exercising your data protection rights).
You can access, rectify or delete your personal data. You also have the right to portability and the right to limit the processing of your data (see cnil.fr for more information on your rights).
To exercise these rights or if you have any questions about the processing of your data under this system, please contact our DPO.
Contact our DPO electronically: direction@le-bhc.com
Contact our DPO by post: Le délégué à la protection des données, Boutique Hôtels Collection, 14 rue Emile Fourcand, 33 000 Bordeaux
